1. Introduction
We strive to provide exceptional service to all our customers. In the event that you are not satisfied with our service, we have established a fair and transparent refund policy to ensure your satisfaction.
2. Eligibility for Refunds
Refunds are available under the following circumstances:
- Service Not Rendered: If the courier service was not provided as scheduled or was canceled by us.
- Damaged Goods: If the items being transported are damaged during transit due to our mishandling.
- Lost Packages: If the package is lost while in our possession.
3. Non-Refundable Situations
Refunds will not be provided under the following conditions:
- Incorrect Address: If the package is undeliverable due to an incorrect address provided by the customer.
- Prohibited Items: If the package contains items that are prohibited by our shipping policy or by law.
- Late Delivery Due to External Factors: Delays caused by factors outside of our control, such as weather conditions, natural disasters, or other unforeseen events.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team within 30 days of the delivery date or the scheduled delivery date.
- Provide Necessary Information: Include your order number, proof of payment, and a detailed description of the issue.
- Inspection and Approval: Our team will review your request and inspect the claim. If approved, we will process the refund.
5. Refund Processing
- Refund Method: Refunds will be issued to the original payment method used during the transaction.
- Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account.
6. Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at mwmexpressjb@gmail.com or +6013-200 7755.
7. Changes to Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
8. Withdrawal Policy
Please be advised that under no circumstances will any credit balance, once topped up, no eligible for withdrawal or transfer. This policy applies to all remaining credit balances as well. We encourage you to carefully review the amount you wish to top up before proceeding.
